Support That Enables You to Lead Your Best Life.

Prospect Hill is an NDIS-registered provider dedicated to helping people with disabilities live with greater independence, dignity, and safety.

Speak With Our Team
🏠Supported Living🀝Community AccessπŸ›‘οΈ100% NDIS Compliant
πŸ’š24/7 Help Desk⭐15 Years ExperienceπŸ‘₯160+ Staff
Prospect Hill support services
40+
Happy Participants
25+
Quality Homes
15
Years Experience
160+
Professional Staff
The Prospect Hill team

Why Choose Prospect Hill

βœ“

Tailored Support

Every participant has unique goals. We build services around your plan, your life, and your future.

2

Local and Trusted

We are based across New South Wales and Queensland, supporting communities in the Hunter Valley, Townsville, Brisbane, Ipswich, Cairns, and Mackay.

3

NDIS Registered

We operate in full compliance with the NDIS and are proud to have achieved 100% in our recent NDIS Audit.

4

Safety First

Every service is delivered in line with the Work Health and Safety Act 2011 and the Work Health and Safety Regulation 2017.

5

Compassionate Experts

Our staff are highly skilled, professional, and above all caring. We treat every participant with respect and dignity.

Step 1
Respite Care
Respite Care
Our Winning Formula

Prospect Hill Helpdesk β€” We've got you covered!

Prospect Hill's Helpdesk is unique. Years of development and a wealth of real, lived experiences gives Prospect Hill participants and staff access to effective, real-time, 24/7 support.

Decisions made with supervisors and managers 24/7.

No waiting for a β€œmanager” to get in touch.

No β€œplease leave a message” when advice and decisions are urgently needed right now!

So, what is the β€œreal-world” result of this fabulous support?

99.97% accuracy rate for medication delivery
99.0% accuracy for appointments attended by participants
Literally millions of data points accessible for data-driven decision-making, eliminating guesswork

What Participants & Families Say

Direct feedback from our NDIS audit β€” from participants and families.

β€œHighest praise for Prospect Hill. Couldn't have picked a better provider.”

NDIS Audit Participant Feedback

β€œGold standard in SIL living.”

NDIS Audit Participant Feedback

β€œStaff genuinely listen to my needs. No issue with messages being passed on... ability to shift and adapt to changing needs.”

Participant

β€œThey really know how to support complex needs β€” and they do it with heart.”

Family Member

Prospect Hill

Our People

Meet the Leadership Team

Experienced professionals committed to delivering quality support.

RB

Richard Brown

CEO

Dr Richard Brown co-founded Prospect Hill in 2010 alongside Dr Erin O'Neill. What started as a small respite service on their farm has grown into one of Australia's most trusted NDIS providers. Richard's vision and leadership have driven the organisation to achieve 100% NDIS audit compliance and expand across NSW and Queensland.

EO

Erin O'Neill

Co-Founder

Dr Erin O'Neill co-founded Prospect Hill with Richard Brown. Together they lived the support experience in their own home for 7 years, providing respite and support services before scaling the organisation.

SL

Sara Lilliss

Chief of Operations

Sara brings extensive experience from business management, hospitality, and the care sector. She ensures the smooth day-to-day operations of all Prospect Hill services and homes.

SA

Sulav Adhikari

CFO

Sulav is a qualified accountant who oversees Prospect Hill's financial operations, ensuring transparency and sustainability across all services.

Got Questions?

Frequently Asked Questions

SIL is an NDIS-funded support service that helps people with disabilities live as independently as possible. It provides personal support such as help with daily tasks, personal care, cooking, cleaning, medication management, and community access. SIL is typically delivered in shared living arrangements or in a participant's own home, with 24/7 or drop-in support depending on individual needs.

Get Started

Ready to Learn More?

Whether you're a participant, family member, or support coordinator, we're here to help. Get in touch with our team today.