About Us
Prospect Hill started in 2010 as a small respite service on the farm of Drs Richard Brown and Erin O'Neill. That lived experience shapes everything we do — from our personalised care to our 100% NDIS audit compliance.
Supported Independent Living
24/7 or drop-in support to help you live independently in quality homes. Personal care, household tasks, cooking, and skill development.
Community Participation
Support designed to help you access the community, achieve your goals, and build meaningful social connections — on your terms.
Respite Care
Short-term and medium-term accommodation providing temporary relief for participants and carers in safe, supportive environments.
100% NDIS Compliant
We achieved a perfect score in our recent NDIS Audit — your care is in safe, accountable hands with full regulatory compliance.
24/7 Help Desk
Real-time decisions with supervisors and managers around the clock. No waiting, no voicemail — immediate support when you need it.
Participant-Led Approach
You lead, we support. Every plan is built around your goals and choices, ensuring you're always in the driver's seat.
NDIS Audit Score
Professional Staff
Years Experience
Happy Participants
Ready to find out more?
Let's start a conversation about how we can support you.
Founded on Lived Experience
Prospect Hill started in 2010 as a small respite service on the farm of Drs Richard Brown and Erin O'Neill. Richard and Erin lived the support experience in their own home for 7 years, providing respite and support services to people with disabilities.
That hands-on experience became the foundation of everything Prospect Hill does. The organisation grew from a single farm-based service into one of Australia's most trusted NDIS providers, now operating across New South Wales and Queensland.
Our guiding principle has never changed: investing in services and facilities to ensure participants are in the best place — physically, psychologically, and socially. We are proud to have achieved 100% compliance in our most recent NDIS audit.
Participant-Led
You lead, we support.
Quality First
100% NDIS audit compliance.
Lived Experience
We understand what matters.
Meet Our Teams
At Prospect Hill, the strength of our services lies in the people who deliver them.
Our Wider Team
Tina Dryden
Rostering Officer
Zoe Marret
Team Member
April Mills
Team Member
Erin Edwards
Team Member
Living and Working at Prospect Hill
Insights from our participants and staff — hear directly from the people who make Prospect Hill special.
Life at Prospect Hill
See how we support our participants every day
Our SIL Homes
Take a tour of our quality accommodation
Participant Stories
Hear directly from the people we support
Staff Perspectives
Why our team loves working at Prospect Hill
Community Participation
Getting out and about with our support
Our Helpdesk in Action
24/7 real-time support — no voicemail
From Our NDIS Audit
What participants and families told the NDIS auditors about Prospect Hill.
“Highest praise for Prospect Hill. Couldn't have picked a better provider.”
“Gold standard in SIL living.”
“Staff genuinely listen to my needs. No issue with messages being passed on... ability to shift and adapt to changing needs.”
“They really know how to support complex needs — and they do it with heart.”
Prospect Hill
Prospect Hill Helpdesk — We've got you covered!
Prospect Hill's Helpdesk is unique. Years of development and a wealth of real, lived experiences gives Prospect Hill participants and staff access to effective, real-time, 24/7 support.
Decisions made with supervisors and managers 24/7.
No waiting for a “manager” to get in touch.
No “please leave a message” when advice and decisions are urgently needed right now!
So, what is the “real-world” result of this fabulous support?
Join Our Growing Team
We're always looking for passionate people to join the Prospect Hill family.